Best Strategies for Becoming a Patient-First Organization

• Lisa E. Griffin, MBA, CCCM, Vice President Consumer Experience and Clinical Access. University Hospitals Clinical Network,

Cleveland, Ohio

• Randy Davis, Chief Information Officer and Vice President, CGH Medical Center, Sterling, IL

• Chris Waugh, Chief Innovation Officer, Sutter Health

• Hoy Garvin, Executive Director of Telehealth and On-Demand Care, Community Health Network

• Moderated by Kelly Gooch, Senior Writer/Reporter, Becker's Hospital Review