PeopleShock − The Path to Profits When Customers Rule

What is the ultimate competitive advantage in the digital age? Find out by listening on-the-go to Episode 64, as we speak with Tema Frank, Chief Instigator at Frank Reactions. She is a customer experience, digital marketing, and usability testing pioneer who put up her first website in 1995, and founded the world’s first omni-channel customer service testing firm, Web […]

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