Season 6: Episode 10: Community-Facing Technologies in Local Government: The Role of Chatbots

Season 6: Episode 10: Community-Facing Technologies in Local Government: The Role of Chatbots

A conversation with Mary Frances Coryell, Chief Revenue Officer, Citibot, Charleston, South Carolina

This is part of a new series highlighting the chapters and authors of the new book, CIO Leadership for Cities & Counties – Emerging Trends and Practices, Third Edition. Mary Frances discusses how chatbots are evolving and becoming even more useful in both internal and citizen-facing applications. Mary Frances often co-hosts Sharkbytes.Net, but here we learn more about her background and insights as the interviewee.