Changing HR Systems? Avoid These Costly Mistakes! | A HIT-chat with PJ Higgins

Thinking about switching your company's HR or payroll system? Before you make the move, there's some important work to do!

On this episode of The H.I.T. Podcast, host Toby Kennedy welcomes PJ Higgins, a payroll and HR technology expert, to discuss the challenges of selecting, evaluating, and implementing new HR systems—and how organizations can avoid costly mistakes along the way.

Too often, companies jump into searching for new technology without first understanding what's actually broken. PJ explains why successful transitions begin with "doing the work before the work"—evaluating existing processes, identifying real business needs, and establishing clear expectations before engaging potential vendors.

From navigating flashy sales presentations to managing implementation challenges, this conversation offers practical guidance for HR professionals and business leaders looking to make smarter technology decisions.

In This Episode:

Before You Switch: Determine whether your challenges are technology-related or could be solved by improving existing processes.

Build Your Wish List: Assemble an internal team, identify non-negotiable requirements, and establish clear decision criteria.

Evaluate Vendors Wisely: Leverage trusted industry relationships and ask the questions that matter most.

Watch for Red Flags: Learn how to recognize sales presentations that focus more on awards and promises than actual solutions.

Demand Better Demos: Make vendors demonstrate your most important workflows from beginning to end—not just their best features.

Plan for Implementation: Understand the time, resources, and internal support needed for a successful transition.

Test Against Your Goals: Make sure your new system delivers on the requirements that drove your decision in the first place.

The Big Takeaway: The right HR technology isn't necessarily the system with the most features. It's the one that solves your organization's actual problems—and is implemented with the right preparation, people, and processes.

Whether you're considering a new payroll provider, evaluating HR technology platforms, or preparing for a major system transition, this episode provides valuable insights to help you make a more informed decision.