Building Deeper Connections

Connection is one of the most powerful — and most overlooked — levers for our health and happiness. In this episode, James Francis sits down with educator and trainer Theresa Francois to explore why relationships matter so much for our wellbeing, and how a handful of simple, science-backed habits can help us build deeper connections with the people around us — at home, on the job, and even in the brief moments we share with strangers. Theresa walks through practical tools grounded in research from the Gottman Institute, Carl Rogers, and the Harvard Study of Adult Development, and brings it home with a candid conversation about what connection looks like for MTA employees interacting with coworkers and the public every day.