24. Venue Onboarding: The Fix for Late-Stage Chaos

Couples booking your venue, disappearing for months, and then resurfacing 60 days before the wedding shocked by rules they already agreed to is one of the most common frustrations venue owners face.

In this episode, we break down why this happens, how poor expectation-setting creates late-stage chaos, and how a simple onboarding meeting can help wedding venues stay informed, protect their rules, and avoid last-minute conflict that leads to bad reviews.

• Why couples “forget” venue rules after booking — and why that’s not actually the problem
• How an onboarding meeting within the first 30 days sets expectations without turning you into a planner
• What to cover in your onboarding meeting, including floor plans, timelines, rules, and vendor guidelines
• How to stay in the loop on vendor bookings so you’re not blindsided 60 days before the wedding

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