On this episode of Road Gang Radio, host Jimmy Mac is joined by Kevin Lindsey, Manager of Technical Service for TravelCenters of America, for a wide-ranging conversation about culture, leadership, and communication inside truck maintenance shops.
The discussion explores what a healthy trucking culture really looks like, starting at the top and extending through service advisors, technicians, and drivers. Kevin explains how consistent leadership, clear guidelines, and strong communication help keep more than 300 TA locations aligned while still allowing people to be themselves on the job.
They also dive into common maintenance misunderstandings, including why performing a regen doesn’t “fix” aftertreatment problems, the importance of root cause analysis, and how asking the right questions can save drivers time, money, and frustration. Along the way, Jimmy and Kevin draw parallels between trucking, customer service, and leadership lessons from sports and everyday life.
This Maintenance Matters episode is a must-listen for drivers, technicians, shop managers, and anyone interested in building strong teams, improving communication, and keeping trucks—and people—moving.
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