The 17% Rule: How to Fix Employee Turnover in Restaurants. Convo with Michel Falcon

How do you take a culture built on radical transparency and high operational standards into an environment where guest stress is high and time is scarce?

Michel Falcon, founder of Brasa Peruvian Kitchen, joins James Tice as the brand prepares to launch its first non-traditional location inside Toronto Pearson International Airport. Scaling into major transit hubs usually exposes young concepts to steep learning curves and diluted guest experiences.

Falcon unpacks his framework for high-trust leadership, offering a direct look at the systems that drive Brasa's 17% employee turnover rate in an industry known for double that. He details the impact of full company-wide pay transparency, a structured approach to conflict resolution, and why standard-setting micro-details matter down to how bottled drinks face on a shelf.

Michel Falcon Website: https://michelfalcon.com/

Falcon Leadership Academy: https://michel-s-site-7878.thinkific.com/courses/teamsbymichelfalcon

Michel Falcon Linkedin: https://www.linkedin.com/in/michelfalcon/?originalSubdomain=ca

Michael Falcon Instagram: https://www.instagram.com/michelfalcon/?hl=en

Michel Falcon Blog and Podcast: https://michelfalcon.com/blog/

Brasa Peruvian Kitchen: https://brasaperuvian.com/

Brasa Peruvian Kitchen Instagram: https://www.instagram.com/brasaperuvian/?hl=en

Brasa Peruvian Kitchen TikTok: https://www.tiktok.com/@brasaperuvian