Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't

A hotel janitor in Las Vegas delivered better customer service than most car dealerships. Seriously! In this episode of Fixed Ops Focus, Dave Rogers shares an unexpected WOW moment at the Fontainebleau Hotel that raises a big question: Why are dealerships settling for customer service that's just “fine”? Steve Shaw also shares how a local CDJR dealership went above and beyond to resolve problems with his Jeep Wagoneer. Join Steve and Dave as they discuss what the automotive industry can learn from other businesses, why average service isn't good enough, and what it really takes to create an experience customers remember.