Episode 98 - Can Triage Solve the Technician Shortage?

Can triage help solve the technician shortage? On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers tackle one of the hottest topics in automotive service: triage. With skilled technicians harder to find, could a better triage process improve shop efficiency, make better use of experienced technicians, and create new career paths within the service department? Steve and Dave discuss why everyone is talking about triage, what it means for dealerships, and whether it could be part of the solution to one of the industry's biggest challenges. Is your dealership using triage, or are you still doing things the old-fashioned way?