Episode 40 - Watched a Dealership Lose $50K Because They Skipped ONE Step

In this powerful episode, Steve Shaw and Dave Rogers dive deep into the importance of having solid processes in your fixed operations department. They break down: What exactly is a process? Why every successful operation needs them How to start with the end in mind The critical role of accountability Steve and Dave use a compelling analogy: flying an airplane. Just like pilots rely on checklists to ensure safety and consistency, your service department needs proven processes and strict adherence to them. No more guessing — results come from repeatable systems!