Episode 66 - Every Dealership Says They Care Until THIS Happens

Life is full of inconsistencies — and so is the dealership. In Episode 66 of Fixed Ops Focus, Steve Shaw and Dave Rogers take on one of the biggest hidden problems in fixed operations: the level of service a customer gets often depends entirely on who happens to pick up the phone. Call the same store twice and you might get two completely different answers. Which operator, which service advisor, which person is on the line — that’s what decides the experience. And even when there’s a documented process in place, “crapshoot” is about the best you can hope for. Steve and Dave call it exactly what it is: dealership roulette.