Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off

What happens when a Fixed Ops Director gets tired of the way service scheduling works? He builds something better. Steve Shaw and Dave Rogers sit down with Jimmy Powell, Fixed Operations Director of Horne Auto Group, for a conversation about AI, scheduling, profitability, and what happens when a dealership operator decides to build his own solutions. Jimmy developed Bay Sync, a scheduling platform pioneered inside his own dealerships. The goal: create a smarter way to schedule work around the realities of the service department — technician capacity, workflow, and ultimately profitability.