Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria

In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Marcello Gloria, Fixed Operations Manager at Empire Auto Group, to talk about his journey from a CDK call center to leading Fixed Ops. Marcello shares how staying hungry, constantly learning, improving processes, and always doing the right thing for the customer helped shape his career. Never stop learning — no matter how far you climb.