Episode 74 - If You Don't Care You're in the Wrong Business

Steve Shaw and Dave Rogers get into what really makes a great service manager — and it starts with one word: passion. We talk passion for the job, the role of training, the KPIs that actually matter, and the real, day-to-day ins and outs of running a service department. Then we dig into the part nobody loves to talk about: the knowledge level of today’s managers, and their willingness to learn, grow, and coach their people.