Aug. 25, 2026

Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem

Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Fixed Ops Focus
Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Apple Podcasts podcast player icon Apple Podcasts Apple Podcasts Spotify podcast player icon Spotify Spotify Deezer podcast player icon Deezer Deezer
Apple Podcasts podcast player icon Apple Podcasts Apple Podcasts Spotify podcast player icon Spotify Spotify Deezer podcast player icon Deezer Deezer
If you're not holding your people accountable, eventually YOU become the problem. Why are service advisors afraid to really connect with customers? Why are managers afraid of change? And why do general managers tolerate behaviors they know are costing the dealership money? Steve Shaw and Dave Rogers go straight at the questions dealership leaders don't always want to ask.