Episode 99 - My Uber Driver's Story Made Me Rethink Everything

What started as a two-hour Uber ride from Dallas to Waco turned into a story Steve Shaw will never forget. Steve shares his driver's incredible journey from Cuba to the United States, including crossing the dangerous Darién Gap, and how that conversation changed his perspective on hard work and opportunity. Dave Rogers and Steve also discuss work ethic, dealership profitability, service pricing, and why sometimes the best lessons come from the most unexpected places. It's a different kind of Fixed Ops Focus episode, but one worth hearing.