Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call

It takes a special kind of genius to call a customer at 10:06 PM on a Saturday night. In Episode 88 of Fixed Ops Focus, Steve Shaw and Dave Rogers are back on one of their favorite subjects: customer retention. But first, Steve has a story you really can't make up. Two weeks after buying a vehicle from a CDJR dealership, Steve's phone rings at 10:06 PM on a Saturday. It's the sales manager. Why? To tell Steve what a great job HE did buying the car. Here's to you, sir.