Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries

In Part 1 of this Fixed Ops Focus conversation, Steve Shaw and Dave Rogers sit down with Stephen Jeffries, Senior Performance Specialist at Xtime by Cox Automotive, to tackle one big question: Should AI or humans be booking your service appointments? Stephen explains how Xtime approaches scheduling, where AI can improve the process, and why the human still needs to stay in control. Plus, what dealers can do to improve performance in the service drive instead of expecting technology to fix a bad process. Coming in Part 2: the multi-point inspection and video MPI.