Episode 47 - The Great Technician Exodus: Why Your Best Tech is About to Quit

Dave Rogers and Steve Shaw tackle the single most urgent crisis facing the automotive service industry: how dealerships pay their technicians. Manufacturer warranty labor times have been squeezed to the point where flat-rate technicians cannot make a living on warranty work alone, and the industry is hemorrhaging talent. This episode covers the realities of flat-rate pay, the importance of techs being able to perform maintenance and customer-pay work, the emerging legal angle of warranty labor multipliers, and why dealerships should maintain customers' vehicles at greater intervals than the manufacturer recommends.