Episode 91 - Whatever Happened to GREAT Customer Service?

In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers ask a simple question: Where did the WOW go? Customer service isn’t what it used to be, and dealerships aren’t immune. Steve and Dave dig into why service standards have slipped, how management’s attitude affects the entire team, and why “good enough” has become acceptable. If dealerships want to stand out again, it may be time to stop settling for average and bring the WOW back.