​”I Built SA’s Celebrity-Favorite Moving Company by Complete Accident” | Ep. 10

In just four years Smart Mover, founded by Sbusiso Nkala has gained the title of “ The Celeb’ s choice.” This comes after a track record of successful services rendered for some of South Africa’ s highest profile celebrities and professionals.

In just four years Smart Mover, founded by Sbusiso Nkala has gained the title of “The Celeb’s choice”. This comes after a track record of successful services rendered for some of South Africa’s highest profile celebrities and professionals.

In this episode

01:06 – Accidental entrepreneurship
03:48 – Fleet and business growth
04:50 – Proactive risk and operations management
07:22 – Lessons learned from franchising and territory expansion
10:41 – Data-driven operations and mentorship
13:50 – The importance of micromanagement
20:45 – Google reputation and digital strategy
26:58 – Using customer care as the tool for competitive advantage