S1E12 10L Customer Service

3H2 Humans Mastermind Symposium of Infinite Possibility February 12, 2016 S1E12   10L Customer Service LC Fight For Community Well-Being Listener Challenge #12 Fight for community well-being. Go for a walk around the neighborhood at various times of day, and days of the week. Identify potential areas of improvement. For example, high color temperature streetlights, over filled trash cans and other small yet significant issues which effect the community. Write to city council and local government if needed. Take action, fight for community health, happiness and humble perspective.  Be heard, offer a solution to a hindrance which is noticed.   10L Customer Service  Communicate Through Email  One Touch Communication When Possible  Answer Each Question Asked  Express Empathy and Compassion Toward Customer Needs  Include Customer in The Process  Be Professional. Remove Pish Posh Words, Assumptions and Emotions Explore Definitions and Duties of Morals, Ethics and Legality Minimize Chit Chat and Fluff  Organize Information  Escalate An Issue Before Emotions Rise   Five Podcasts – Mixed  Heart Wisdom – Jack Kornfield  Good Job Brain! – Karen, Dana, Chris, Colin  Fearless and Healthy – Ian Ryan Cord Cutters – Elias, Luke  You Are Not So Smart – David McRaney   Five Books - Unique Thought Seeds  Quantum Doctor – Amit Goswami  Science Set Free – Rupert Sheldrake  Saving Bernice – Jody Raphael  Kokology – Nagao and Saito  Essential Scratch and Sniff Guide to Becoming a Wine Expert – Richard Betts