May 24, 2022
Active Listening with Ariana Kitty and Robin Chamberlain
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it’s so crucial. For Your Information: Effects of NG911 on dispatcher health: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health NWCDS website: https://www.nwcds.org/ Mehrabian’s Communication Model: https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/