Nov. 28, 2023
Caller in Crisis with Jim Marshall and Jay Scott
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls. For Your Information: Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott Statistics about suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html Check out the 911 Training Institute’s website: https://www.911training.net/ Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis: https://academy.emergencydispatch.org/