June 30, 2026
Foundations of 911 with Jeri Phillips and Jessica Hutchens
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Jessica Hutchens and Jeri Phillips, training specialists with Guilford Metro 911, talk about the foundational training that all Emergency Dispatchers should receive. They discuss what skills are necessary for an Emergency Dispatcher to have, how those skills can be improved, and ways to make it easy and fun in your comm. center. For Your Information: Use GeoGuessr to help your Emergency Dispatchers learn local geography: https://www.geoguessr.com/ Use Neuro Runners to help them improve their multitasking skills: https://play.google.com/store/apps/details?id=com.magicoft.NeuroRacer https://apps.apple.com/us/app/neuro-runners/id1435628595