Sept. 18, 2018
Handling Psychosocial Callers with Heinz Novosad
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems. For Your Information: Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking An article on Heinz's research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org