May 1, 2018
Measure Twice Dispatch Once with Vincent Robbins
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times. For Your Information: MONOC: https://www.monoc.org/newPub/index.cfm The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org