Dec. 27, 2017
O Come, All Ye Burned Out with Kim Rigden
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive. For Your Information: VIA Strengths Survey (https://www.viacharacter.org/survey/account/register) Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RWo7j4NfzyuZci) Character Strengths in the UK (https://cloud.prioritydispatch.net/index.php/s/6OMnT08J6cQVU5Y) Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (https://cloud.prioritydispatch.net/index.php/s/OJ17T3rNBw93rhk) 'Paying it forward': performance improvement through feedforward interviews (https://cloud.prioritydispatch.net/index.php/s/zhaE4SHAXMzuwVx) Strength-based performance appraisal and goal setting (https://cloud.prioritydispatch.net/index.php/s/fE3Gz5ooy2BkgKD) The Feedforward Interview (https://cloud.prioritydispatch.net/index.php/s/qc4ewugLBgFm3Yt) Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org