Sept. 8, 2026

Recalibrating Resource Allocation with Kyle Mickelson

Recalibrating Resource Allocation with Kyle Mickelson
Recalibrating Resource Allocation with Kyle Mickelson
Dispatch in Depth
Recalibrating Resource Allocation with Kyle Mickelson

Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,

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Kyle Mickelson, Operations Manager with Jeffcom 911, talks about his center’s process of simplifying fire and EMS responses. He discusses what the procedure looked like before consolidation, the buy-in necessary to make the changes, and metrics used to gauge success. For Your Information:Check out Jeffcom’s website: https://www.jeffcom911co.gov/Have a question for Kyle? Go ahead and ask him! kyle (dot) mickelson (at) jeffcom911co (dot) gov.