May 15, 2018
Silence is Not Always Golden with Dr. Heidi Feldman
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research. For Your Information: The "Four-Second Rule" for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org