July 19, 2022
Taking Care of the Caretakers with Dr. Paul Bourgeois
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Dr. Paul Bourgeois, PhD, CRC, NCC, and Director of the Clinical Mental Health Counseling Programs at the University of New Haven, discusses his research into emergency dispatcher mental health. He talks about parallels between emergency dispatchers and counselors as well as first steps in improving the mental health climate in your agency. For Your Information: Dr. Bourgeois’s paper “Stress & Wellbeing in Emergency Dispatchers”: https://www.aedrjournal.org/stress-wellbeing-in-emergency-dispatchers-1