May 14, 2019
Tell Me Why with Steve Zenes
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why "Tell me exactly what happened" matters, and parallels between police work and research. For Your Information: Link to Steve's poster: https://aedrjournal.org/evaluating-the-effect-of-proper-use-of-tell-me-exactly-what-happened-case-entry-questions-on-chief-complaint-selection-and-information-gathering-at-emergency-police-dispatch/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org