March 27, 2018
The Bright Side of Q with Kevin Pagenkop
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org