Nov. 9, 2021
The Importance of Peer Support Programs with Melissa Alterio
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper “Peer Support Programs – Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.” She talks about the methods for writing it and the takeaways for emergency dispatchers. For Your Information: Read Melissa’s paper: https://www.researchgate.net/publication/343403733_Peer_Support_Programs-_Mitigating_the_Emotional_Effects_of_Vicarious_Trauma_Experienced_by_911_Dispatchers Follow Cobb County: https://www.facebook.com/joincobb911 Listen to Captain Kevin Haight talk about the importance of reclassifying emergency dispatchers: https://www.aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight Learn more about the potential impact of incident related imagery by reading Jeremy DeMar’s paper: https://calhoun.nps.edu/handle/10945/52972 Read Adam Timm’s book about leadership: http://www.thehealthydispatcher.com/people-driven-leadership/