May 29, 2018
The Rest of the Story with Sherri Stigler
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents,
Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center. For Your Information: An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/ "Providing Dispatchers 'The Rest of the Story'" research poster: https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org