55. Mike Zukerman, President and CEO of CSAA Insurance Group

Protecting $500 billion dollars of real estate value: Mike Zukerman, CEO of CSAA, an $8 billion carrier of insurance distributed through AAA Clubs, tells how technology helps protect that massive asset. He tells us how enterprise technology can “surprise and delight” CSAA’s 3 million policy holders, and how self-driving cars will change insurance strategy.

00:00 Introduction to Mike Zukerman & CSAA

01:40 Understanding CSAA and Its Business

04:24 Remote Work and Employee Satisfaction

08:30 Mike Zukerman’s Background and Career Journey

11:57 The Future of Auto Insurance and Autonomous Vehicles

18:51 Understanding Auto and Home Insurance Regulations

20:10 Challenges of Homeowners Insurance in California

21:55 Innovative Wildfire Mitigation Technologies

29:16 Leveraging AI for Customer Delight in Insurance

35:03 Why CSAA is a Great Place to Work