March 8, 2026 • 00:23:29

Erin Shipley, CEN, MSN, RN, Vice President of Consumer Experience at Cooper University Health Care

In this episode, Erin Shipley, CEN, MSN, RN, Vice President of Consumer Experience at Cooper University Health Care, joins the podcast to discuss the Cooper Experience Excellence Program and its impact on patient and team engagement. She shares how expanding access to technology and training is empowering team members, improving efficiency, and creating new opportunities for organizational growth.

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