April 15, 2026 • 00:17:03

How Healthcare Organizations Can Elevate Rounding From a Routine Task to a Strategic Driver of Patient Loyalty, Experience, & Care Outcomes

In this episode, Katie Haifley, CPXP, Director of Product and Strategy at NRC Health, and Ashley Nelson, M.S., BSN, RN, Strategic Advisor, Nursing at NRC Health, discuss how intentional, high-impact rounding can strengthen patient trust, improve experience, and drive measurable gains in loyalty. They share insights on moving beyond check-the-box approaches to create meaningful human connections and real-time improvements in care.

This episode is sponsored by NRC Health.

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