The Accountability Studio

By building relationships and operating transparent, ethical, consumer-driven processes, BBB National Programs stays on the cutting edge of industry. We track emerging marketplace issues and work to expand and adapt our successful programs and create new

Listen to latest episode

Recent Episodes

The Flourishing of Luxe Bloom

Posted February 8, 2017 • 00:15:21

“There is no gray area in doing what is right. If you have a moral compass, you will always know to head north.” Luxe Bloom’s, CEO Shelley Rosen...

Privacy vs. Security

Posted January 25, 2017 • 00:21:13

Just in time for Data Privacy Day, Council of Better Business Bureaus Chief Security Officer, Bill Fanelli and Vice President/National Director of Privacy...

5 Gestures of Trust

Posted December 14, 2016 • 00:15:26

Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build...

Trend Watching

Posted November 16, 2016 • 00:14:34

The pace of change is so fast, companies can miss out on the incredible advancements in business. Trend watcher and Author of Trend-Driven Innovation:...

Cybersecurity Series: 5 Myths About Cybersecurity

Posted October 26, 2016 • 00:14:13

Council of Better Business Bureaus, Chief Security Office Bill Fanelli, reveals the truth behind Cybersecurity and its impact on small businesses....