Nervous Patients and Bad Reviews!

In today’s episode, we field a great listener question about responding to bad reviews and HIPPA compliancy in doing so.  Also, is your dental office getting calls from a nervous patient wanting to see what can make them feel more comfortable?  Check out these secret shopper calls posing as a nervous patient who wants to find a new office that can help him. Do you think they were willing to assure this anxious patient that they called the right office? Do you think they offered an appointment? Listen to find out! If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you!