In this episode of the Finovate Podcast, host Greg Palmer interviews Savannah Price, founder and CEO of Serene, one of the Best of Show winners at FinovateEurope 2026. Savannah shares the story behind Serene, a company that builds behavioral intelligence for retail banks and consumer credit providers. By analyzing transactional data, Serene identifies early signals of financial stress, vulnerability, or scam risk—often months before traditional risk models detect them. Savannah explains how her personal experiences with family financial crises inspired her to create a solution that helps institutions act early to prevent harm while delivering compassionate customer support.
Savannah delves into the innovative technology behind Serene, which transforms raw transactional data into actionable insights. She describes how behavioral patterns, such as changes in spending habits or income levels, are used to create predictive scores that measure financial resilience and risk. Serene’s platform not only identifies potential issues but also operationalizes insights to guide frontline teams in providing empathetic and effective support. Savannah highlights examples like detecting bereavement patterns to offer breathing space and counseling services, showcasing how Serene combines emotional intelligence with financial care to improve outcomes for both customers and institutions.
The conversation also touches on Savannah’s experience with regulatory sandboxes, such as the UK Financial Conduct Authority’s initiative, which helped Serene build its system with compliance and governance in mind. Looking ahead, Savannah shares her vision for Serene as a foundational infrastructure for financial care, aiming to embed human-centricity into financial services and beyond. This episode offers a fascinating look at how Serene is transforming the way financial institutions approach risk and customer care, blending cutting-edge technology with compassion.
More info:
Serene: https://www.myserene.io/; https://www.linkedin.com/company/myserene/
Savannah Price: https://www.linkedin.com/in/ssprice/
Greg Palmer: https://www.linkedin.com/in/gregbpalmer/
Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/
FinovateEurope: https://informaconnect.com/finovateeurope/
#Finovate #FinovateEurope #Banking #banks #behavioralintelligence #risk #AI #cx #podcast #fintechpodcast #financialservices #innovation #digitraltransformation #fintech #finserv #modernization #financialrisk #capital #wealth
POWERED BY BLUBRRY
