Arno Buijs on Shell's Globally Successful Foodvenience

Arno Buijs, global lead of food service alliances and CR pricing at Shell, shares why foodservice is becoming the centerpiece of the forecourt. Buijs joins Dan Munford and Matt Redwoood of Diebold Nixdorf to explain how Shell balances global standards with local menus, how loyalty and digital ordering can turn anonymous transactions into relationships, and why AI should free frontline staff to serve customers instead of replacing them. With special guests: Arno Buijs, Global Head of Foodservice, Convenience Retail Partnerships Alliances and CR Pricing, Shell, and Matt Redwood, Vice President of the Global Solutions and Consulting Group, Diebold Nixdorf Hosted by: Dan Munford