From Ordinary to Extraordinary (GutwiZdom Episode-025)

Shep Hyken joins Deidre and JG to discuss how to make ordinary moments extraordinary “Customer service is not a department, it’s a philosophy” – Shep Hyken   Shep Hyken is a keynote speaker, bestselling author, and a customer service expert. On this week’s show, Shep sheds some light on “moments of magic” vs “moments of misery” and leaving people with amazing experiences.   Take a listen to hear how being a children’s magician can turn into a customer service career!   WiZdoms for Making Ordinary Experiences Extraordinary * Go above and beyond what’s expected * Remember everything is built on relationships, not transactions * Everyone has the ability to make a difference in someone else’s life * Creating value doesn’t cost any money * Put yourself in someone else’s shoes (show empathy) * Deliver what you promise * Be responsive, follow up, and acknowledge people * Have patience * Treat people how they want to be treated   For more information on Shep Hyken and his books discussed on this episode, visit www.Hyken.com   Do you have a story about an amazing or terrible customer service experience? Let us know by leaving us a voicemail at 1-646-653-9278 or sending us a message here.   Learn how we help job seekers, employers, and employees by visiting My Success Platform and PEAR Core Solutions.