Culture by Design: How InCord Builds, Listens, and Leads
Building a Workplace People Want to Be Part Of
In this episode of MHEDA Talks, host Katie Richards sits down with Meredith Shay, Owner & CEO of InCord, and Robin Ritz, Owner & VP of Sales and Marketing at InCord, to discuss what it takes to create a workplace culture employees genuinely want to be part of.
Recognized as a top workplace year after year, InCord shares how intentional leadership, consistent communication, employee feedback, and personal growth initiatives have helped shape a culture built on trust, accountability, and connection. Meredith and Robin also explore the importance of balancing business goals with employee well-being, creating meaningful work experiences, and leading with both vision and empathy.
Key Topics Discussed
- Building a culture rooted in trust, consistency, and communicatio
- The role of leadership alignment in employee engagement
- Why employee feedback should drive continuous improvement
- Supporting employees both personally and professionally
- Creating meaningful workplace experiences that improve retention
- How intentional culture-building strengthens long-term business success
About Meredith Shay & Robin Ritz
Meredith Shay is the Owner & CEO of InCord, a custom safety netting provider serving the material handling industry and other markets focused on workplace safety. Meredith is passionate about building strong teams, fostering accountability, and creating a workplace culture where employees can thrive.
Robin Ritz is the Owner & VP of Sales and Marketing at InCord. Robin is known for her people-first leadership style and focus on dream management, helping employees align personal goals with meaningful career growth while contributing to a collaborative and purpose-driven workplace culture.