July 20, 2021
Incidents, Response, and the People With Tim Nicholas
Tim Nicholas, Principal Engineer for SRE at Xero, talks to Julie Gunderson about the importance of using incidents as learning opportunities.
Additional Resources
- Learn more about blameless postmortems in our Ops Guide.
- The Infinite Hows by John Allspaw
- Our episode with John Allspaw
- Our episode with J. Paul Reed
- Sidney Dekker talks about accountability in Just Culture
- Tim works at Xero
- PagerDuty Home Page
- Join the PagerDuty Community
- Transcripts by Rev