BillGO Capitalizing On Current Bill Payment Experience

The following is a transcript of the podcast episode between Kelly Seild, CTO and Co-founder at BillGO and Ryan McEndarfer Editor-in-cheif at PaymentsJournal.com PaymentsJournalBillGO Capitalizing On Current Bill Payment ExperiencePaymentsJournal BillGO Capitalizing On Current Bill Payment ExperiencePaymentsJournaljQuery(document).ready(function ($){var settings_ap38202515 = { design_skin: "skin-wave" ,autoplay: "off",disable_volume:"default" ,loop:"off" ,cue: "on" ,embedded: "off" ,preload_method:"metadata" ,design_animateplaypause:"off" ,skinwave_dynamicwaves:"off" ,skinwave_enableSpectrum:"off" ,skinwave_enableReflect:"on",settings_backup_type:"full",playfrom:"default",soundcloud_apikey:"" ,skinwave_comments_enable:"off",settings_php_handler:window.ajaxurl,skinwave_wave_mode:"canvas",pcm_data_try_to_generate: "on","pcm_notice": "off","notice_no_media": "on",design_color_bg: "111111",design_color_highlight: "ef6b13",skinwave_wave_mode_canvas_waves_number: "3",skinwave_wave_mode_canvas_waves_padding: "1",skinwave_wave_mode_canvas_reflection_size: "0.25",skinwave_comments_playerid:"38202515",php_retriever:"https://www.paymentsjournal.com/wp-content/plugins/dzs-zoomsounds/soundcloudretriever.php" }; try{ dzsap_init(".ap_idx_83317_2",settings_ap38202515); }catch(err){ console.warn("cannot init player", err); } }); PaymentsJournal Welcome to the PaymentsJournal podcast. I’m your host, Ryan Mac. And today’s episode is going to be a conversation that I’ve had with Kelly Seidl who is the co-founder and chief technology officer at BillGO during the Money 2020 event now during this conversation, we take a look at the bank Bill Pay experience, and some of the new features that can be brought to this experience, as well as what BillGO’s thoughts are around paper checks. So without any further delay, let’s start the show. So Kelly, thank you so much for joining me on today’s episode. So how does the current bank Bill Pay leaving customers to go elsewhere to make payments? Kelly Seidl Yeah, absolutely. It’s a great question. What we’re seeing in the industry is that customers have expectations when they come to make payments that bank they’ll pay can’t satisfy. And so customers are going more typically to a direct to biller experience so that they can get a real time confirmation of payment. They have confidence that the payment made it that they missed any late fees. That experience isn’t present today and bank bill pay. It’s something that we’re trying to change PaymentsJournal Yeah, no, I certainly think that that’s, that’s really interesting in terms of just you look at the consumer experience part of it, right? That merchants themselves, I think have really kind of leapfrog banks in terms of just being able to say like, hey, look, you can come to our site, there’s all these payment preferences that that you can enable, and will also send you notifications and things like that, like, hey, like your bill is coming up. It’s ready to be do up your bill was paid. Here’s the confirmation for it. But it certainly presents a fantastic opportunity, I think, for banks, to kind of say like, hey, look, we’d like to recapture some of that market share, because especially where consumers trust, have the most amount of trust in their banks. Right. I mean, that’s kind of what the banks are there for is they’re just trust, that’s their main thing that their brand is built upon their. But kind of moving along here. So what features do you think that will