In Part 1, Dawn Shuler shared how vital great customer service is, and 6 ways to deliver it – when something goes wrong. In today’s Part 2 episode, Dawn offers 4 techniques for handling unhappy customers.
In Part 1, Dawn Shuler shared how vital great customer service is, and 6 ways to deliver it – when something goes wrong. In today’s Part 2 episode, Dawn offers 4 techniques for handling unhappy customers.