Help Us Help You, Podcast – PCI 318

0:10 Welcome to Podcast Insider. My name is Mackenzie Bennett and I'm joined by co-host Mike. Do welcome. Hey. You're on a run here. I think cos has been three in a row. I, there might have been one week off, but I shall be back next week at Well. . Ah, very good. Yeah. Cause I won't be here. Yeah. So, which is rare. Usually I'm the one that's, uh, here and, but it happens from time to time. Not a huge Newsweek. This, this week, it seems. So, uh, I guess we'll, uh, we'll get into it, but, uh, yeah. Not a whole lot, uh, going. Well, I mean, there's some, obviously, but.

0:51 Uh, I mean, it's news, It's, there's lulls every time. Yeah. It's that time of year. So the first one is coming from Pod News, though, saying that a podcast app has been sending your location to any podcast publisher. That's not good. No. It's a podcast app out of New Zealand called Rova. I've never heard of it, but. I hadn't until today as well. Right. But if you use Rova, uh, there's some pretty amazing amount of data that RVA is sending back to whoever wants it. And I mean, it's right down to your actual location. You know, the, the example on the article here is, uh, there's a map pin sitting there Right.

1:35 At an airport where somebody's currently sitting and listening to a podcast. That doesn't feel great. Yeah. There's an extent to which I assume companies know information about me and are selling it or providing it to other people, but something that significant that actually like location does not matter in the actual app. I'm not a fan of that. Right. You know, it's, like I said, it's not, I, I personally don't care if they know where I'm at, but mm-hmm. , you know, I'm sure there are people out there that, you know, would, you know, and especially if you're in countries where, you know, it's not as free and open as a lot of countries are. You know, what if your government says, Oh, you're not supposed to be there. Mm-hmm.

2:20 , of course your phone does that too. So, you know, if Apple or, or, uh, you know, Android phones, you know, always give out location unless you set it differently and they don't give it to everybody though. That's the thing. And this one was pretty much you could, uh, just go in there and download, uh, all this extra data. So yeah. James, this is, uh, over at Pod News. He, uh, this was his original report. So, pretty, uh, scary. I think that. These, there's always something coming out about privacy issues and, and what people are okay with and what they're not okay with, and how companies are handling this and, you know, know laws around it and.

3:00 You know. Like it's just not gonna go. Away. Yeah. In the eu they have the gdpr mm-hmm. Law and California's got CCC p a and there's several other states doing that. And I'm sure there's other countries that are doing that. And of course, we at Blueberry can comply with all of those. We're GDPR worldwide, not just Europe. Mm-hmm. . So, you know, we, we anonymize as much data as we can and, uh, and comply with the, the laws and, you know, it's just the right thing to do. Yeah. It's something that we've always been, uh, pretty strict on ourselves of what we're doing with this information. I mean, it's, it's not something that we've really wanted to get into all that much, to be honest.

3:44 . Right. You know, we, we'll, we'll give you the, the, the country or the, or the state or you know, in some cases the city where somebody listened, but we don't tell you anything about them in particular. And I guess that's the difference here is that they're, you know, they're actually, you know, personally identifying people in certain cases. Right. There's a difference between the personal identity and just a mass, you know, collection of data of people listening to this show. Right. Right. You know what, I've always, I've always thought, you know, podcasting or podcast listening is kind of an anonymous thing.

4:25 You don't have to log in anywhere to listen to a podcast on mm-hmm. . Some apps, I mean, some you do, you know, like Apple knows what you're listening to. Spotify knows what you're listening to. Right. But, you know, they don't necessarily personally identify you either. You know, you can't go to Spotify and say, Hey, did uh, McKenzie listen to this podcast? No. But, you know, they have a lot of data and all those apps could get all the data. It's just they don't share it. Yeah. You know, and that's, that's really what, what's going on here. All right. Uh, let's see. Ah, hey, do you wanna, you wanna get a Wey award? .

5:06 This has been going on for a while, but this is the 27th annual Wey Award and they are open for entries. Yeah. The, the thing with the Webbies is it's between four and $600 to put in an entry. That's unfortunate. But it's under a lot of different categories. Uh, podcasting is now one of them. The podcasting wasn't, you know, the whole time, obviously mm-hmm. . Cause it didn't exist at the beginning. But, uh, you know, Webb's a pretty prestigious award, you know, for things on the, on the web. , hence the word wey, but. Also Wey has its own podcast. Oh, yeah. Talking about like, their own winners. Like I'm looking at their website right now and see they have an episode with LeVar Burton and Professor Anita Hill, Adam Scott, and Oh, nice.

5:55 Like the winner's round table. There's a bunch of good stuff stuff on here. Oh, yeah. Yeah. Very good. Yeah. Good old LeVar Burton. He's gonna be, uh, in the new, uh, Picard season this year. So , he's back at Star Trek instead of doing his reading Rainbow thing, . So. He is a busy man. Yes. And, uh, his daughter's actually in that too. Uh, he's playing his, uh, her, his daughter, his real daughter is playing his fake daughter on, uh, Star Trek. So. That's fun. I I know way too much about Star Trek. Sorry, I'm a geek. Uh, anyway, But. It says, early entry for the Webbies is October 20, 20, 22. Yeah.

6:36 It's. Tomorrow. If you were listening to this, it's listening to this on the day that it's coming out. It, you are short on time. Yeah. Uh, and that just means the prices go up by 50 bucks or something. Uh mm-hmm. , The, the actual deadline, I think is sometime in November. So, uh, but yeah, if you're interested, get in there, you know, if you, you wanna compete for a Webbie, it's always kind of a neat thing to see on someone's website when they've won a Webbie. . Yep. Also a, like I'm going through right now, very simple, uh, application, so Yeah. And recommend it. Very good. So, uh, as we're gonna talk about in the, well, I guess we could talk about it now. Todd went to Saudi Arabia, that's why he wasn't here last week.

7:21 He, he did, he went to this really cool new podcast, or, Well, it's not a podcast conference, but it's podcasting was part of it called Ignite the Sound. Yeah. And, uh, you know, the, the country is opening up somewhat. Uh, that's what the, the big takeaway was that, uh, he told us, of course, he hasn't give us the full report yet. He's gonna do that, I guess tomorrow at our company meeting. We'll, we'll hear the whole thing. But, uh, related to that, uh, Pad News has a copy of a translated report from Shwarma Media. Did I say that right? Or Swam WA Media? I. I know you Schwar, uh, is a food, a delicious, delicious food , as far as I'm aware. And this, I believe is Sam Mawa.

8:07 Okay, well, it's just before lunch. I'm hungry . Anyway, uh, but it's a report, you know, how many podcasters are in, in Saudi Arabia. What would would've been your guess had you not looked at this? Oh, I, I had no idea. You could have told me 3000 or three. . Yeah. Well, anyways, 5 73 is the big number, uh. Which feels good. Yeah, that's, I mean, not bad for a country that's been pretty closed down for a while and, uh mm-hmm. , and now they're opening up. And, uh, one thing I found interesting is that, uh, 32% female, you know, and, and that society hasn't always been open to, uh, female creators are even having a voice. So this is, this is.

8:58 That's exactly why. , this is a good sign, you know, and also like, you know, 54% are solo podcasts, you know, there's no guests, no cohost, none of that. And, uh, and 67% audio, and what Todd was talking about is a lot of the, the women in podcasting there that he talked to would only do audio because they wanna, you know, back to the privacy thing, they wanna stay mm-hmm. pretty anonymous. Mm-hmm. , which I guess makes sense. So. Yeah, the, I mean, it's, podcasting provides a certain level of anonymity that I, knowing what I know about this country and how they're evolving is something that the women there are probably pretty, pretty grateful and invested in that capability as well as, you know, I think that totally explains why women are taking the lead in podcast creation there, as, you know, the given, given the way that things are changing, they have a lot to say.

10:08 Yep. So, anyway, that, we'll have a link to this report, and I'll let you pronounce the name again. , So Mawa Medias. Yeah. . So, yeah, we'll have a link to that, uh, that James has up on Pod news. So. And I, I really do hope that I am pronouncing that correctly. I should've. Looked it up before. Well, it's better, better than my pronunciation, so. . Yeah. True. I'm terrible at that stuff. So, hey, our friends over at Squad Cast, uh, got a patent to, uh, for their recording engine. You know, I thought this was really cool. That's a, I mean, that's exciting anytime that someone's able to secure a patent. Yeah. And, and basically the, the feature that, that their main patent is about is the Progressive upload, uh, which we use. Uh, what was that other one that we use? Partner of ours? I can't think of the name.

11:02 Uh. Riverside. Riverside. There we go. Riverside's. Awesome. But what happens is, is, you know, the recording was, is actually taken locally and put on the user's hard drive or on their phone or whatever they're using to record. And then after the recording is done, the recordings are uploaded to a central server so that the host can download all the different recordings or they combine them, or what, I don't know how it all works. Mm-hmm. , which is great, except for, you know, what happens if somebody loses an internet connection and can't get back on right away. That's a failure point with this. It, it uploads as it's recording, so it records locally and, and then streams that, I don't know how it, it's, it's in the patent, but.

11:48 Yeah, . That's exactly why they did this, because obviously they came up with something valuable and cool and, you know, useful that they wanna be able to, uh, make sure that they are. Okay. So I always like to try to find, Yeah, I always like to try to figure out how things work. So I guess , but anyway, congrats to them for, uh, patenting that and, and hopefully, uh, they can license that out to other apps if, uh, Yeah. You know, and, and that'll improve the whole, the whole ecosystem of remote recording, you know, you know, we've had our challenges with remote recording and, and currently definitely we have, we have three different recordings going right now, just in case one of them craps out and, uh, it has happened. So, you know, Good.

12:38 On that. Yeah. Those interested in the full write up about how this works. Um, we have the link in the show notes, but Squad Casted a really cool write up. And Mike, you would be happy to know that they included a Star Trek, Recogni. . I just saw that. Like, Oh, wow. Okay. The transporter. There we go. That's what I want is a transporter. Right. That way you don't have to be on an airplane, you just say, Okay, I wanna go to La Beep, you're there, . That'd be great. That'd be great. But one day. Yeah, we'll see. All right. Another, uh, study out there by, and I think I can pronounce this one, New Voodoo. , I believe you are correct. That's what I would say. New Voodoo.

13:18 Yeah. New Voodoo come out with a, they have a bunch of free research, but the, the uptake is that 37 was it? Or what did it say? 37% of 38? Yeah. Or Yeah. Yeah. 38% of podcast listeners have bought something that they've heard about on a podcast, which proves what we've always said is advertising does work on podcasts as long as it's targeted. Right. I absolutely have. You know. Yeah, me too. Big time. You know, I wouldn't be on this roader had it not been for some other people, you know, buying one and saying it's pretty cool. And, uh, you know, and I've had my little fits with this one, but it's my own fault, so I got it figured out. Yeah. But, uh, you know, that kind of thing.

14:05 You know, I, I've bought lots of stuff. Uh, my VPN service I bought because of a podcast ad. I didn't buy a mattress. That's . Everybody's saw. A mattresses. I did not buy a mattress as well. Um, but also it wasn't in the, uh, in the market for one, but. Right. Yeah. Did they mention the age groups associated to any of this, or did it just say like, overall? Yeah, I, reading through the report here, it didn't really mention anything about age groups. It was just kind of a overall, they, uh, surveyed 1700 frequent podcast listeners, so, Okay. So I think they just, uh, you know, scattered it to, to, you know, they didn't, uh, well, they probably collected it. That's, but this is the free research results.

14:54 Maybe you have to pay to get the age stuff. I don't know. Yeah. So, Very cool. And, uh, here, here's an interesting one, uh, over on Insider Radio. Uh, Yeah. Here's where some ages come in. Yeah. Come into play. Yeah. Here comes the Gen Z listeners, and the only reason I know much about this is, uh, Rob Greenley, who actually participated in a event, uh, in association with NA New York. And, uh, it was kind of interesting that, uh, it seems like Gen X in Gen Z tend to, uh, think of podcasting in the same sort of way.

15:37 Whereas, you know, millennials, you included there, McKenzie, you think of it a different way. And they were talking about that, you know, with Gen Z coming on and listening to podcasts, a lot more, that's gonna, that's gonna fuel a lot of growth in podcasting. Mm-hmm. . And, uh, but it's a, it's quite the write up. Uh, Greenley was on a, uh, on a panel with Edison Research and I don't know, two or three other people, and I haven't had a chance to read every word. But, uh, it sounded interesting. And it's good to see the younger people are, uh, are embracing the technology. There's a fun quote that says, When you hit the age of 25, something happens and you just start consuming more spoken word.

16:22 Yeah. It's possible. I, you know, I, I kind of always did. I, even when I was in high school, I listened to talk radio Good to, uh, good to have the younger people listening. You know, it, it's gonna help with growth. I mean, you know, the. It absolutely will. The boomers are dying off. The Gen Xers are close behind . It's, you know, at some point, uh, you know, it's gotta keep going. So, Very good. All right. They are the features. People say best practice. I, I was taking a look around trying to come up with something and, uh, came across one that was, how are you actually measuring your podcast success? Like, because there's so many different ways to do this that it can be a tad overwhelming, and that you need to determine a few key ways to do this so that you can just focus on those and not, and actually like, you know, feel like you're putting together an opinion based on this information as opposed to like a tiny bit of info here, a tiny bit of info there.

17:28 And then you just, you know, Right. Well. Know what you're looking at. There's. Different goals in podcasting, and that's, you know, Yeah. What people miss. It's not always about making money, You know, a. Lot of times, I mean, we have no interest in trying to make money off of this show, really. Like Yeah. We are just trying to help new podcasters Yeah. Any type of podcaster. Right. You know, we're, uh, as, as somebody once said, we're eating our own dog food, we're using our tools and, and, and, you know, advocating that you do the same and, and that's great and all, but, you know, we're, and we're also, you know, imparting some information and some tips and, and that kind of thing, but our success wouldn't be the same as somebody who wants to make some money or mm-hmm. or, you know, or say, you know, like Todd and his mom, when his dad, uh, passed away, they did a podcast that was strictly for them to work through that tragedy mm-hmm. and, you know, it was more like therapy. So, you know, there was, the goal of that was just to talk it out and do it in a public way, you know, And there's hobbyists out there that just, that's their successes. Hey, you know, I got few listeners.

18:44 I got a little community going here, and we're talking about stuff that we like, and, you know, so. Yeah. There's even the people that, you know, wanna want to get the big audience because they're like, This is really cool, and I want the big audience because I wanna have like a big community. And there is, and there's the other people who, who still want that community, but they're like, No, I wanna actually keep it small. Yeah. And like, I, it's the, the, as far as all the technology, which is what, you know, we, we focus on a lot of the time is the technology. But, you know, we've got our stat system, we've got our, uh, survey and all that stuff, you know, where you can get some metrics that way or, but there's, there's more to it than that. Uh, you know, so just pick a few things. Like, you know, I like to focus my, you know, if I'm looking at the success of my podcast, I look at, you know, how many downloads do I average per episode? That's, that's what I care about. And I don't look at it every day.

19:43 I look at it maybe once a month. Yeah. Because if you look at it every day, it's gonna drive you nuts. . Uh, yes. Yes, it. Will. You know, and there's so many people that get obsessed with, with stats and analyzing, Well, what does this mean? You know, why is. There, there's stats everywhere nowadays. Yeah. You know, you can, you can get some free stats from other, uh, outfits and there's just, you know, there's review sites and all that. Well, you know, if you're not getting any reviews, have you asked for any reviews? Mm-hmm. , you know, that kind of thing. So, you know, just pick a couple of things that, that you're key and then keep track of. That. That's feel important to you.

20:23 Yeah. And just keep track of that and don't obsess about the grizzly little details, because, you know, what does it matter? You know, I, I get so many people say, Well, I wanna know how many people are listening to me on Pandora. Well, yeah, you can get that number, but why is that important? Yeah. Yeah. No, that, I mean, I, I really agree with that. It's get that number and you certainly can, but do so, like, do something with it. Mm-hmm. , don't just get it to get. It. It's interesting that you know, what people do obsess about, uh, you know, being in support here. I get to , I get to field the questions, and, and, and it is, uh, it's interesting, I should say Blueberry news, and again, a slow week. But, uh, we already talked about Todd with his, uh, Ignite, uh, conference in Saudi Arabia. Ignite the sound, and we'll probably have some more details next week when, uh, Todd actually is on the show.

21:28 So I imagine he'll be able to give us a, uh, a nice breakdown of the event. So yeah. Look out for that next week. Yep. Well, I'll be listening. . All right. And like I said, we have some new features we're working on. We're kind of heads down, uh, on the next round of, of new things. We have some integrations. We have, uh, some new features mainly around podcasting 2.0 and a. Few. Yeah. We have, we definitely have some stuff that we're trying to get, uh, wrapped up and nicely, um, you know, released before the end of the year. Yeah. And speaking of which, if you're looking to be an Apple Premium subscription launch partner, that's a tongue tire.

22:13 . It's a mouthful, but it's a cool opportunity for people that are trying to release a, uh, trying to launch a new premium show within Apple. So. So yeah, you can reach out to us. We're, uh, we're, we're gonna be launching something very soon where the basics of it is you can have your public podcast and your Apple Premium podcast use the same technology that you're using here at Blueberry to publish your show. Yes. So it's kind of cool. So if you wanna test that out, be, you know, some of the first people that launch with it, and even be in some of the Apple pr, uh, get a hold of us quick. Yeah. If you are ready to go. Even better. Yes. Like, if you are, you know, prepared for a, for a launch soon, even better.

23:00 Yes. Yes. Very good. All right. So on to Toby. Uh, this is Blueberry Tip of the Week. Hi, it's Toby Goodman here today. Conversations Versus Sales podcasts are not just content. If you are in the business of selling your expertise, it's likely that each customer is worth a considerable amount to you, especially when you take into account lifetime value and referrals. You're probably used to having sales conversations. Now, getting to sales conversations is one thing, but having sales conversations that actually convert is entirely another.

23:45 I had plenty of the former before the latter came. Narrow Podcasting is a book all about using a podcast to grow your business. More specifically, it's a book about how to create moments that lead to more high quality sales conversations. The mechanism is a podcast. One thing is for sure, more good conversations with the right people, lead to more sales conversations, Give podcast to great people is my version of Sell Shovels to gold diggers. And if you are not familiar, the old adage about shovels and gold tells us that when we recognize a gold rush happening, we shouldn't try to be the next person to mind for gold, because we'll probably fail while everyone else is digging for gold.

24:31 It's better to be the person selling the shovel. You can use your podcast as a shovel to give to your guests, do a good job, and they will use the podcast. They have been on your podcast to open doors for themselves. And as a delightful side effect, it'll open doors for you too. Look, maybe you have concerns about interview skills, tech confidence, or not having enough time. A quality shovel, I mean, podcast with your name on it is what the Profitable Pod Method course is focused on. Along with addressing those common concerns. It helps you identify one who you should be speaking with on your podcast.

25:15 Two, how to invite them on your podcast. Three, what to ask them in your interview. Four, exactly what to do once the podcast has gone live. Five, how to avoid giving your guests that one night stand feeling and keep your relationship alive. When you start a podcast with the Blueberry Pro team, we'll give you lifetime access to the method included from day one to get started, just head over to blueberry pro.com. Well, that was, uh, yeah, talking about the different use of a podcast, that's one of them. You know, the, the, the narrow podcasting method that Toby teaches is it, it's good for what he's using it for, you know, for growing your business.

26:09 So that's another mm-hmm. , another motivation for why you want a podcast. Yeah. And why you wanna be able to, um, determine how you think it's successful too. , I've never called my podcast a shovel, but , it's a good analogy. Yes, it is. All right. Well, normally we would have a question of the week, but I have been inundated with questions, so I'm gonna punt here and, uh, I wanna talk about just getting support for, say you have a technical problem or a billing problem, or just a question about podcasting.

26:52 There's some things you could do to help whoever you're asking in this case, us, uh, you know, help us help you. Mm-hmm. , you know, if you give, you know, you give us more information, we can weed out what we don't need, , and, and, but it would be really nice to have what we do need. So basic, basic ones I have bulleted here, Uh, you know, when calling, have your login information, and better yet, just be logged in to whatever you need the help with, then call, cuz we can help you faster rather than waiting for you to find the password or, you know, figure out what, you know, I, I spent, you know, several minutes last night on the phone with somebody while she was looking for her password to log into her website that she was asking me a question about mm-hmm. and it just wasn't good use of time for either of us.

27:51 That's the thing for, for anyone involved. Yeah. You know, I, I'm not, I'm not here just to, to rant. I mean, I've got time, I get paid well, I'm fine , you know, that waste your time too. You know, you want to fixed quickly or figure it out quickly so you know what to do to fix it. You know, just have it, have it ready, you know, log in, be, you know, be ready, uh, when you call. Cuz most of the time we answer the phone . So. Well the same goes for, you know, you do a lot of scheduled, uh, Zoom calls with people mm-hmm. as well. And, and you wanna help them get their problem solved as fast as possible or, you know, as fast as possible, but also like, in a way that they're comfortable with. But just, just coming to something ready is incredibly valuable to everyone involved. Yeah. Same. I mean, it just, everyone is used to, or at least a lot of people are used to working remotely at this point and, and has been involved in a company meeting at some pro or another and going in with no agenda and no, you know, what are we no goal, What are we trying to get out of this? No notes ahead of time you come, you try to come prepared.

29:06 Come. Prepared, prepared. And, and, and then the same thing can be used in this scenario. . Yep. And, and you know, it's just, it's just common sense that you know that, that if you're asking about a piece of software, that you have that software up and running so that you can immediately apply whatever advice you get. Mm-hmm. and, you know, so it just makes it easier for everybody. Waste less time. I mean, you know, we're, we're a small outfit, so, you know, sometimes our resources are stretched a bit, but, uh, we will get around to it, I'm sure. All right. Another one, uh, big one, you're a podcaster and you're calling a podcast company for help. Well, podcasting is run on rss, so you should know your rss.

29:57 If you don't know your RSS feed while you're listening to this, go figure it out. . If you need help, you can call me and ask me how to figure out what your RSS feed is. I'm fine with that. It took the words right outta my mouth and I was like, if you don't know, have that call and ask that. . Right. But, you know, if, if you know your RSS feed or at least know how you're generating your RSS feed, uh, you know, cuz we have several options here at Blueberry plus, you know, you may not be at blueberry right now. You might be, you know, rolling your own or, or square space or something, but at least know where your RSS feed comes from and we can usually figure out what it, what that actual address is.

30:41 But it's nice to know that. So maybe ahead of time figure that out. That would be super helpful. . And if it's a billing issue, I get a lot of these too. Uh, have your payment method handy, Wouldn't you call ? Cuz uh, we can process credit cards over the phone. Uh, we don't do it a lot and we actually would rather you do it online. But if you call and, you know, that's just the easiest way to do it. It'd be really nice if you had your payment method handy when you call instead of, Oh, I've gotta go get my, you know, I've waited 10 minutes one time for someone to go find their credit card.

31:21 What ? Yeah. You know, that's 10. I mean I always, I'm answering tickets and stuff while I'm waiting. So it's not the end of the world, but it just makes it quicker for you. mm-hmm. . So, and let's see. Uh, use the contact form@blueberry.com or call the eight seventy seven number if you happen to have my direct phone number, try not to do that. . Please forget it. . Well not forget it. I mean, you know, there's certain cases I I don't mind that much. Uh, but you know, if you call me directly and I'm busy, I'm not gonna answer it. Okay. If you call the eight seventy seven number, the people that we have answering that number can help you as well.

32:08 It doesn't always have to be me or it doesn't always have to be Dave or you know, Todd or whoever. You know, it can be, you know, any of us for most questions. And same things with direct emails. You know, I, I don't mind direct emails, but just know that those will get lost a lot more than if you put it in the ticket system cuz we can't really keep track of it that well, or I can't, I'm terrible at it. So. We, we simply do not have enough team members, um, to accommodate all of our podcasters on a one on one basis like that for the amount of people that are, that would be interested in in in doing that.

32:52 Right. You know, like I said, if you put in a ticket or call that eight, seven, seven number, we have a record of that and we'll get back to you and all that stuff and it can be tracked. Whereas yeah, an email goes into my, you know, like if I'm gone for two days and I come back and I've got 400 emails in my inbox. No one wants to come back to that. I, you know, I don't mind having that many emails. It's just know that it's going to a take longer and b, possibly I'll never reply because it just gets lost in the shuffle. So. You know, also it's really important for us to be able to track problems that like Yeah. Especially if there is a bug or an issue like that, being able to keep track of all of these in our ticket system and we can, we can compare and contrast and, you know, keep, keep an eye on the number, that type of stuff. It, it adds up over time.

33:52 Oh yeah. We had a recent issue that was really troubling to troubleshoot and it took quite a while to do and it was great that, you know, most people that complained about it were either calling our 8 77 number or putting in a ticket and we were able to figure it out, but, and it wasn't everybody having the problem. It was just a certain subset of people and it was, it was, it was really crazy to troubleshoot. But once we did, we helped a whole bunch of people and being able to track it instead of uh, you know, having, you know, emails going to a black hole. , I guess is the, you know, we've had a problem with, with, you know, just black holes in general, you know. Yeah. Where, you know, we, we come up with these great ideas and they just go poof because, you know, just, this is the nature of the beast.

34:46 We're a small team and uh, like I said, we can accommodate support obviously, but it just makes it a lot easier if we can track it. Mm-hmm. . And here's at the end of the day, and here is my personal pet peeve. Okay. This will be my rant . If you call the eight seventy seven number and you get our voicemail, please leave a voicemail. Don't just hang up and call again and again and again. , I don't know why this happens, but if you do leave a voicemail, I promise that we will get back to you. Yeah. It's, uh, just, it's not like calling at and t Yeah.

35:28 You can't just call back and immediately get someone else. Like there are, there's a small handful of people that answer the phone and quite often sometimes they will all be in the same meeting. Yep. Or unavailable, you know, just, that's the nature of the beast with a small company such as ours. And when you do that, it's immediately just, um, because it's no. Problem. And you know, we, everybody that answers the phone is generally a pretty nice person and uh, you know, we don't get grumpy very often, but uh, when the same person calls 22 times , it doesn't leave a voicemail. That tends to get us a little grumpy.

36:15 Just, uh, realistic expectations. I think I remember coming back from New Year's of last year, like it was New Year's Eve or New Year's Day, I can't remember, but listening to voicemails to, you know, get back to people and we had two voicemails within 20 minutes from the same person saying, Why hasn't anyone gotten back to me? . Yeah. And to me that just represents, you know, a a total unable like inability to realize. Yeah. We're, again, we don't have operators standing by. We have a few people standing by and we actually do have a call center for the sales line. So, you know, they can at least take your message, but you know, it, just leave a message and I promise you we'll get back to you .

37:02 We're we're pretty good about that. Uh, we will. But uh. We want to help you. Yes. And so, like I said, sorry, this, if this sounded like a rant, but you know, it's just been, you know, building up over the last couple of weeks, uh, that, you know, and it's not everybody, it's just one or two, but that's all it takes to put everybody in a bad mood. So. you, I, you know, it's getting towards the end of the year, it's the last quarter of the year, everyone is starting to uh, you know, get a little antsy, get, get a little sidetracked and uh, yeah. I think this is just that coming, coming out. Yep. Yep. And so, like I said, we're happy to help and uh, like I said, help us help you and we'll get her done.

37:46 So if you got a question you'd like us to answer on the show, you can drop an email to me, mike@blueberry.com. And we may use it on the show. We can take audio or text or even a video I guess, although you can't see video on a audio podcast. But, uh, we may use it and uh, you can also post a question on the blueberry Facebook group. But don't do that for support your. Individual problem. Yeah. Do it, do it for just general podcasting questions, cuz if it's something individual to your account, we really need all that information as we talked about before. Yeah. We will immediately respond in that, in the, of.

38:29 Course, that next. Area say please just send us a ticket. . Right. And the next thing we can probably skip but since we just talked about it. Yes. So I believe so yeah, we're coming to you this week again from Mike Dell's World Studio here in Traverse City, Michigan, in McKenzie's place there in Columbus, Ohio. And we're produced by the Blueberry Pro production team. Thanks guys. You can fill out our listener survey at surveys.blueberry.com/podcast insider. And you can schedule a one-on-one with Todd, the only CEO in the podcasting industry that will give you a half hour of his time just for the asking hosting customers only.

39:10 emailTodd@blueberry.com. And if you would like to schedule a tech checkup with Mike, something that would be very valuable if you do not know where to find your rss. There. You go. . So this is also for hosting customers only, but, um, if you're interested, you can email him@mikeblueberry.com. Yep. And then you can send your podcast sticker and a self-addressed stamped envelope to McKenzie and we will send you some blueberry swag stickers, whatever. And, uh, the mailing address will be in the show notes. Uh, of course that mailing address may change in the future.

39:51 We were just talking about that. We have been discussing, uh, a change of location for our office. Office is a, uh, you know, confusing word at this point, , but, um, yeah, we, we would love to send you some stuff and I would especially love to send you some stuff for the holidays if that's something that you're interested in. Um, we're always looking to share some of our merch. Right. And a lot of the stuff that we give away at trade shows and, uh, and some other stuff that we don't give away at trade shows that we have laying around So . So he'd be happy to send you some stuff. So.

40:31 Uh, asking you shall receive. That's basically how this can go . All right. Well I thought it was gonna be a slow news day and I, I think we, uh, filled our time well. I think we did. All right. Well, I won't be here next week, but, uh, McKenzie most likely will be. And, uh. Mm-hmm. , everybody have a good week. Thanks everyone.