In this episode of He Said, She Said: Razor Branding™ Podcast, Jaci and Michael Russo sit down with Howard Kelly, Director of Marketing at S&S Cycle — a Wisconsin-based manufacturer that has been making Harley-Davidson motorcycles faster, louder, and more powerful since 1958. If you’ve ever wondered what it looks like to build a brand so strong that customers tattoo your logo on their bodies, this is the episode for you.
S&S Cycle doesn’t market to motorcycle riders. They market to Harley riders. And not just any Harley riders — they market to six distinct groups of loyalists defined by the engine era their bike was built around, from knuckleheads and panheads to the latest M-Series. That’s a niche within a niche within a niche, supported by a 550-page catalog, over 5,000 SKUs, and a marketing team of four people based in a town of 650 in rural Wisconsin.
Jaci, Michael, and Howard dig into what it actually takes to market across six different customer segments without losing your brand voice — and how S&S uses seasonal patterns, event strategy, and a deliberate split between dealer-facing and consumer-facing communication to reach the right people at the right time. Howard also shares the story behind the Independence Tour, a traveling display of six custom-built motorcycles — one per engine era — that gives every segment of the S&S audience something to connect with at major events across the country.
There’s also a great conversation about the unexpected power of bringing back a printed catalog in the age of digital everything — and why mom-and-pop motorcycle shops across the country called to say thank you. They get into the S&S relationship with Harley-Davidson, the rigorous testing process behind every product release, and what it means to be a fourth-generation family business still operating from the original farmhouse property where it all started.
But the moment that says everything about what S&S has built? Customers don’t just buy their parts. They buy S&S patches to sew on their jackets, sell out S&S hoodies at Daytona Bike Week, travel from Singapore to ask Howard a question in person at a show in Japan, and submit daily tattoo entries in an ongoing brand contest. That’s not a marketing campaign. That’s a brand that means something.
Howard Kelly is the Director of Marketing at S&S Cycle, a manufacturer of high-performance V-twin engines, parts, and accessories headquartered in Viola, Wisconsin. Howard is also a former motorcycle magazine editor and author. Learn more at sscycle.com.
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